According to the legal requirements in the European Union, our customers have the right to cancel a purchase in our online store.
Under its Customer Satisfaction Policy, and pursuant to applicable law, Mimocook enables the exchange or return (cancelation of contract) of goods, within 30 days from the date of receipt by the customer, without payment of compensation and without giving any reason.
How to exchange / return an item?
- Click on “My orders”, login to access orders, and click on the order in which you want to return products. Select the product (s) you want to exchange or return and click "Create a return request”. Please indicate whether you want the product exchange, creation of a voucher or refund of its value. Wait for confirmation of Mimocook.
- After confirmation, place the product in its original packaging and wrapped properly and send it to the following address:
Rua João de Ruão n1
- After receiving the order and avaliation by our customer support team, an email confirming the return will be sent to you.
NOTE: Products must be returned new, unused ,altered or washed and must contain all the original labels.
The products must be returned new, unused altered or washed and must contain all labels and original packaging.
In case of free resolution of this contract, all payments made, including shipping costs, will be refunded to the Client. The refund will be made through the same means of payment that was used by the Customer in the initial purchase and that does not incur costs, or in the impossibility of repayment by the means used in the initial purchase, by bank transfer to the IBAN indicated by the Client.
The Client must pay in full the costs of the return of the goods in case of exercise of the right of free termination of the contract.
Once the order arrives at Mimocook, and if it complies with the return conditions, the refund will be made within a maximum of 14 working days.
If the products do not comply with the original order, or if the products are defective, Mimocook will handle the collection and exchange of articles.