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Data Protection

Mimocook is committed to protecting the personal data of customers / users in all situations in which data processing takes place.

Identification of the person in charge of Data Protection

The site www.mimocook.com is intended to market kitchenware by PHENOMA-DESIGN, Lda, headquartered at Rua João de Ruão N.1 2330-314 Entroncamento - PORTUGAL with vat number 507 257 588 registered at the Commercial Registry of Entroncamento with a share capital of € 5 000, hereinafter mimocook. If you need to contact the person in charge of data protectuib, you can do so through the following means and contacts:

- in your personal account
- by email: rgpd@mimocook.com
- through a written communication addressed to Mimocook - RGPD to: Rua João de Ruão n1, 2330-314 Entroncamento – Portugal.

What is Personal Data

Personal data is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

Collection and Processing of your data

Purpose and collection of your personal data The personal information you transmit to us when placing an order is used to personalize your browsing experience on our site, as well as to ensure the correct handling of your order, to fight fraud, to deliver articles, payment transactions and other issues regarding your order. We also use the information for statistical purposes.

When you visit our website, we can ask you for information through questionnaires and forms, especially when you create your customer account. Required information marked with an asterisk is required. They are necessary to handle your orders. The other information is meant to be better understood and therefore optional. You are free not to give us such answers.

When you consult our website, the information relating to your visit is likely to be registered through "Cookies" files installed in your device, whose purpose is to allow us to offer you specialized offers, tailored to your interests. You can refuse the installation of cookies, please consult our Cookies politics for more information.

Security and hosting of your personal data

The collection and processing of data takes place safely and prevents its loss or manipulation. You can check in your browser that it is safe because the address starts with https and the padlock appears green. All data will be entered on a secure server, hosted in Portugal with the 128-bit SSL system that encrypts them. The servers are subcontracted but Mimocook requires that they guarantee a high level of security, confidentiality and adequate protection of the privacy and fundamental rights required by the European Union. However, we do not control all risks related to the use of the Internet.

Communications and commercial offers

Mimocoook may offer you commercial offers by email namely sending discount vouchers, birthday gifts, viewed products, and evaluating products purchased at Mimocook. In the case of sending an email, the Mimocook sender will be clearly identified and the nature of the communication will be indicated in the message subject. At the end of each message, you will be able to cancel our emails.

Period of retention of personal data

Mimocook maintains the personal for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ceased, they are no longer treated for commercial purposes.

Your rights of Personal Data

According to the legislation, the holder of the personal data has the right to access and rectify his data, as well as the right to request its removal (right to be forgotten), to oppose its treatment and to obtain its limitation or portability insofar as applicable. You can also object to your data being used in order to create your customer profile, in this case, to benefit from personalized offers or services. You may request the rights described above through:

- in your personal account
- by email: rgpd@mimocook.com
- through a written communication addressed to Mimocook - RGPD to: Rua João de Ruão n1, 2330-314 Entroncamento – Portugal.

Right to lodge a complaint

For any question about the collection and processing of data by Mimocook, the respective owner can contact the customer service by email at the address rgpd@mimocook.com. You can also submit a complaint to the National Commission for Data Protection (CNPD ), R. de São Bento 148, 1200-031 Lisboa, on how Mimocook collects and processes personal data.

Sharing of Personal Data

Your personal data may be processed by companies subcontracted by Mimocook, namely for website hosting, electronic mail, carriers (MRW, Chronopost, CTT Portugal, TNT and Fedex) and payment systems companies (Ifthen, PayPal, MyPos, MBWay and Cetelem). These companies are provided with only the personal data necessary for the provision of the service in question.